CIELTECH LLC takes the protection of your privacy very seriously. It is equally important to us that you understand how we handle the information. We will only use your personal information to deliver the products and services you have requested from us, and to meet our legal responsibilities under the applicable laws and regulations namely (General Data Protection Regulation EU2016/679 – GDPR).
By accessing, browsing or using our website, you expressly acknowledge that you have read, understand and agree to all the terms of this Privacy Notice, as outlined here and as it may be modified by CIELTECH LLC from time to time without prior notice. If you do not agree to all these terms, please do not browse or use our website.
How do we collect information from you?
We collect information from you when purchase or subscribe to CIELTECH LLC products and services, scan your servers for digital certificates using our Certificate Inventory Tool (CIT), apply for access to our portal and/or managed service platforms, subscribe to our newsletter, use our online chat service, download a white paper, register for a webinar, respond to a survey, fill out a form for pre/post sales assistance, open a support ticket, apply for a job at CIELTECH LLC , share data with social media sites, or attend a CIELTECH LLC exhibit.
Cookies
We may also acquire certain information about you from a “cookie” and from your IP/Internet address. Cookies are small pieces of information that are stored by your web browser on your computer’s hard drive and allow us to serve you faster and with better quality. Please refer to our Cookie Policy
What type of information do we collect from you?
The personal information we collect from you will vary depending on which products or services you engage us to deliver. The personal information we collect might including the following, but not limited to:
- Identification data such as your first and last name, email address, postal address, phone number, and other similar contact data, date and place of birth, gender, and country;
- Relationship information that help us do business with you, such as the types of products and services that may interest you, contact and preferences, languages, marketing preferences and demographic data.
- Transactional information about how you interact with us, including purchases, inquiries, customer account information, billing and credit card information, organizational details, transaction and correspondence history, and information about how you use and interact with our website.
CIELTECH LLC treats personal information as confidential, except for the information included in an issued digital certificate. Such information may be verified using third party commercial and government resources, and as such, is deemed to be public information.
How long we will keep your personal data?
We will retain your personal data:
- For as long as it is necessary for the purpose or purposes for which it was intended;
- For the purposes of performing or fulfilling a contractual obligation with you or the organization that you represent and, therefore, legitimate business purposes; and
- For as long as required or permitted by law.
Third Party Service Providers working on our behalf
We may pass your information to third parties; they are required to comply with confidentiality terms included in our data processing agreements. This prohibits such third parties from selling, trading, using, marketing or otherwise distributing CIELTECH LLC customer data.
How is your information used?
In general terms, and depending on which products or services you engage us to deliver, as part of providing our agreed services we may use your information to:
- To process applications for CIELTECH LLC products and services
Your information is used to provide our products and services and order processing as well as to conduct business transactions such as billing.
- To improve customer service
Your information helps us to more effectively respond to your pre/post sales requests and provide technical support.
- To send renewal notices
The email address you provide for order processing may be used to send you renewal notices for your expiring digital certificate.
- To send service updates
In addition, subject to your consent where required, we may send you knew service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.
- To tell you about our products and services
Subject to your consent where required, we may send you periodic company newsletters, information about our products and services that may be of interest to you based on your use of other CIELTECH LLC products and services, your attendance at CIELTECH LLC sponsored marketing events such as webinars or exhibitions, your requests for information about similar products and services, or your sharing of data with social media sites such as LinkedIn or Facebook.
- To process applications for jobs at CIELTECH LLC
If you apply to work with us, your information is used to process your application.
Who has access to your information?
We will not sell or trade your personal information to outside parties.
We will not share your information with third parties for marketing purposes.
Any staff with access to your information have a duty of confidentiality under the ethical standards that this firm is required to follow.
Security of your personal information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL).
How you can access and update your information
Keeping your information up to date and accurate is important to us. We commit to regularly review and correct where necessary, the information that we hold about you. If any of your information changes, please email or write to us, or call us using the ‘Contact information’ noted below. You have the right to ask for a copy of the information CIELTECH LLC holds about you.
Objecting to how we may use your information: Where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue. You have the right at any time to require us to stop using your personal information for direct marketing purposes.
Please contact us in any of the ways set out in ‘Contact information’ below if you wish to exercise any of these rights.
Your choices
We may occasionally contact you by post / email / telephone with details of any changes in legal and regulatory requirements or other developments that may be relevant to your affairs and, where applicable, how we may assist you further. If you do not wish to receive such information from us, please let us know by contacting us as indicated under ‘Contact information’ below.
Your rights
Access to your information: You have the right to request a copy of the personal information about you that we hold.
Correcting your information: We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.
Deletion of your information: You have the right to ask us to delete personal information about you where:
- You consider that we no longer require the information for the purposes for which it was obtained
- You have validly objected to our use of your personal information – see ‘Objecting to how we may use your information’ below
- Our use of your personal information is contrary to law or our other legal obligations
Withdrawing consent to use your information: Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.
Changes to our privacy notice
CIELTECH LLC reserve the right to change, supplement, or amend this notice at any time; in such case, this will be notified through our internet-facing applications and/or any other methods permitted by applicable law.
Contact information and complaints
For questions, comments and requests regarding this Privacy Notice or your personal data, please send us an email to “privacy@cieltech.qa”.